OUR CUSTOMER SERVICE PLEDGE:
We Listen, We Care, We Deliver.
In Today’s World, Customer Service is an Oxymoron.
The norm is to call an 800 number only to get bounced around, then finally talk to someone who has no idea how to help you. Or worse, you may never talk to someone at all because the answers are “on the website”. How frustrating!
At Silver Crest You are Important to Us!
Our customer service team is available to help resolve claims questions, prescription appeals, and general policyholder service questions.
Once Your Policy is in Place,
our Client Service Team will check in after 30 days to ask about your coverage, providing you an opportunity to ask any questions you may have since your coverage was placed.
SURVEYS
Periodically you will receive a survey and be asked to evaluate our services.
We ask that you provide honest feedback. Yes, we love compliments, but we especially want to hear from clients who are not happy. Yes, you read that correctly! If you are unhappy with your coverage or lack of customer service, we want to know about it! We want the opportunity to make it right. You are important to us, and not only do we value you as a client, but we also value you as a person. Our goal is to help you and we want every opportunity to do just that!
Silver Crest Insurance Inc, is an Independent Insurance Agency Specializing in Medicare Insurance Plans
We’re proudly located in the heart of the Lehigh Valley, with our office based in historic Bethlehem, Pennsylvania. Many agencies claim to have good service but we let our clients speak for us! Check out our Google reviews and the testimonial page on our website to see what our clients are saying! Give us a call. Let our Medicare advisors take the weight off your shoulders!