Customer Service Pledge

Good Morning!

As we head into the holiday season, we naturally find ourselves reflecting with

gratitude. Thank you for placing your trust in us. We hope you know that our

connection with you goes far beyond a simple transaction — it's built on trust,

understanding, and genuine relationships. Insurance is deeply personal, and we

approach it with the respect and care it deserves. Our dedicated team represents

our customer service pledge in every interaction: We Listen. We Care. We Deliver.

We Listen. We understand how frustrating it can be to call an 800 number, sit on

hold, or get stuck talking to a robot. That’s why, at Silver Crest, you always reach a

real person in real time — no automated systems, no endless transfers. From the

moment you connect with one of our customer service specialists, you receive their

full and undivided attention.

We Care. The trust you place in us means everything. We care about you as an

individual and are committed to finding the solutions that serve you best. Three

dedicated team members monitor our service email daily to ensure that no inquiry

ever goes unanswered. Whether you need help with a claim, a prescription appeal,

or general policy questions, we are here for you.

We Deliver. Our support doesn’t end once you enroll in a plan. We’re with you

throughout your entire insurance journey and beyond. Our client service team

checks in 30 days after your consultation to make sure you’re satisfied, understand

your coverage, and have the support you need moving forward. Delivering on our

promises is at the heart of what we do.

We hope this message serves as a warm reminder of our customer service pledge

and of our unwavering dedication to you. If you ever have any questions, please feel

free to reach out to our team at service@silvercrestins.com. As always, we are

here to support not only you, but your friends and family as well. If you know anyone

who would benefit from our services, please send them our way!

Warmest regards,

The Silver Crest Team